Privacy Policy — Solat PKR

01 Introduction

Solat PKR ("we," "us," or "the platform") is an online gaming and entertainment service operating at solatpkr.net. This Privacy Policy describes how we collect, use, store, and protect the personal information of players who register and use our platform. It also explains the choices you have regarding your own data.

This policy applies to all users of the Solat PKR website and mobile application, including players who are registered and active, players who have registered but are not currently active, and any visitor who browses the platform without registering. All interactions with the platform fall under this policy.

Solat PKR operates primarily for players based in Pakistan and handles transactions in Pakistani Rupees (PKR). The data practices described in this policy are designed around that context. We deal with local payment data — including JazzCash, Easypaisa, Raast, and bank transfer information — and take the protection of that information seriously.

02 Data We Collect

Information You Provide Directly

When you register an account on Solat PKR, you provide us with personal information that we need to set up and manage your account. This includes:

• Full name as it appears on your identity documents
• Date of birth (for age verification purposes)
• Email address and mobile phone number
• Pakistan CNIC number or passport number where identity verification is required
• Address details where required for KYC verification
• Preferred payment method and associated account identifiers (e.g., JazzCash mobile number, bank account details)

Information Collected Automatically

When you use the Solat PKR platform — whether through a browser on desktop or mobile, or through the app — we automatically collect certain technical data:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, game sessions played, and time spent on different sections of the platform
• Login timestamps and session durations
• Transaction history including deposits, withdrawals, bets placed, and game outcomes
• Cookie data and local storage identifiers — see the Cookies section below for more detail

Identity Verification Documents

For Know Your Customer (KYC) compliance and to verify player age before processing withdrawals, we may request scanned or photographed copies of identity documents. Acceptable documents include a valid Pakistani National Identity Card (CNIC), passport, or driver's licence. These documents are stored securely and used solely for verification purposes.

03 How We Use Your Data

Solat PKR uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that you would not reasonably expect given the nature of the platform. The primary purposes for which we use your data are:

• Account management: Setting up your account, keeping it active, and allowing you to log in securely.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets.
• Identity and age verification: Confirming that you are who you say you are and that you are aged 18 or above before allowing real-money gaming activity.
• Fraud and security monitoring: Detecting unusual activity, multiple account creation, bonus abuse, and other patterns that suggest fraud or misuse of the platform.
• Customer support: Responding to your questions, resolving disputes, processing withdrawal requests, and addressing responsible gaming requests.
• Platform improvement: Analysing how players use the platform, which games are most popular, and where the experience can be improved — all using aggregated and anonymised data where possible.
• Marketing communications: If you have opted in, sending you information about bonuses, promotions, PSL cricket betting offers, and new platform features. You can opt out at any time.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and to apply self-exclusion or deposit limits where requested or where our responsible gaming obligations require it.

04 Sharing Your Data

Solat PKR does not sell your personal information to any third party, full stop. However, to operate the platform effectively, we do share certain data with trusted service providers who work on our behalf. These parties are bound by confidentiality obligations and are only permitted to use the data for the specific purpose for which it was shared.

Service Providers We Work With

• Payment processors: To facilitate PKR deposits and withdrawals, your relevant payment identifiers are shared with payment partners such as JazzCash, Easypaisa, Raast, and banking partners. These providers have their own privacy policies governing how they handle your financial data.
• Identity verification providers: Third-party KYC services may process your identity documents to confirm their authenticity and verify your identity.
• Game content providers: The game software providers whose titles appear on Solat PKR may receive session and outcome data for their games. This is standard across online gaming platforms and is necessary for game integrity and dispute resolution.
• Security and fraud prevention services: Technical service providers that help us detect bots, fraudulent accounts, and suspicious patterns may process device and IP data.
• Customer support platforms: The software we use to manage live chat and support tickets processes your account information and communication history.

Legal Disclosures

We may disclose your personal data if required to do so by applicable law, court order, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Solat PKR, our players, or others. We will make reasonable efforts to notify you of such disclosures unless legally prevented from doing so.

05 Payment Data and Financial Information

Given that Solat PKR handles real-money transactions in PKR, the security of your financial information is something we take particularly seriously. Here is how we handle payment data:

• Payment card details and mobile wallet credentials are encrypted in transit using industry-standard TLS encryption and are not stored in plain text on our servers.
• Full payment card numbers are not stored by Solat PKR — only tokenised references provided by our payment processor are kept for transaction matching.
• Your JazzCash and Easypaisa mobile numbers are stored in encrypted form and are only used for the purpose of processing your deposits and withdrawals.
• Bank account details submitted for withdrawal are stored securely and used only to process the specific transfer you requested.
• Transaction records — including deposit and withdrawal amounts, dates, and reference numbers — are kept for a minimum of 7 years as part of our financial record-keeping obligations.

If you believe there has been any unauthorised transaction on your Solat PKR account, contact our support team immediately. Do not share your account password or PIN with anyone, including individuals claiming to be Solat PKR representatives.

06 Cookies and Tracking Technologies

Solat PKR uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of what we use:

Essential Cookies

These are required for the platform to function. They keep you logged in during your session, maintain your game state if you switch between pages, and handle security tokens. You cannot opt out of essential cookies without disabling your ability to use the platform.

Preference Cookies

These remember choices you have made — such as your preferred language or display settings — so that you do not have to reset them on every visit. These are optional and can be cleared through your browser settings.

Analytics Cookies

We use anonymised analytics data to understand which parts of the platform are most used, how players navigate between game categories, and where technical issues occur. This data is aggregated and is not tied to your individual identity for marketing purposes.

Managing Cookies

You can manage and delete cookies through your browser's settings menu. Note that disabling certain cookies may affect your experience on Solat PKR — for example, you may be logged out more frequently, or your preferences may not be saved between visits. Solat PKR does not use third-party advertising or retargeting cookies.

07 How Long We Keep Your Data

Solat PKR keeps your personal data for as long as your account is active and for a defined period afterwards, depending on the type of data and the reason it was collected. The general principles are:

• Account registration data and KYC documents are retained for the duration of your account plus a minimum of five years after closure, to allow for dispute resolution and compliance reviews.
• Financial transaction records are kept for a minimum of seven years in line with standard financial record-keeping practice.
• Game session logs and security event logs are retained for up to two years.
• If you request self-exclusion, your data is retained to ensure the exclusion can be properly enforced and to prevent re-registration during the exclusion period.
• Marketing communication preferences and opt-out records are kept indefinitely to ensure we honour your choice even after account closure.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you personally.

08 How We Protect Your Data

Solat PKR applies technical and organisational security measures designed to protect your personal data against unauthorised access, loss, or misuse. These include:

• TLS encryption for all data in transit between your device and our servers
• Encrypted storage for sensitive data fields including passwords, payment identifiers, and identity document data
• Access controls that limit which staff members can access personal account data, based on their role
• Regular security monitoring and anomaly detection to identify unauthorised access attempts
• Secure, access-controlled environments for data storage infrastructure

While we take all reasonable precautions, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact us immediately if you suspect your account has been compromised.

09 Your Data Rights

As a registered player on Solat PKR, you have specific rights in relation to the personal data we hold about you. These rights can be exercised by contacting our support team:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of the information we hold is inaccurate or out of date, you can ask us to correct it. Basic account details such as contact information can often be updated directly in your account settings.
• Right to deletion: In certain circumstances, you can request that we delete your personal data. Note that we may need to retain some data to meet our financial record-keeping and compliance obligations even after account closure.
• Right to restriction: You can ask us to restrict the processing of your data in certain situations — for example, while a dispute about data accuracy is being resolved.
• Right to object: You can object to our use of your data for marketing purposes at any time. You can also object to certain other types of processing where our basis for processing is legitimate interest.
• Right to data portability: Where technically feasible, you can request that we provide your personal data in a structured, commonly used format that you can transfer to another service.

To exercise any of these rights, contact our support team through the Help section of the platform or by emailing us at the address provided in Section 12 below. We will respond to all data rights requests within a reasonable period and will explain our position clearly if we are unable to fulfil a particular request.

10 Minors and Under-18 Players

Solat PKR is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. The registration process includes an age declaration, and we require age verification before processing real-money withdrawals.

If you believe that a minor has registered on Solat PKR or that a minor's data has been collected without appropriate parental consent, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and securely deleting the associated data.

Parents and guardians are encouraged to use available parental control tools on shared devices to prevent minors from accessing online gaming platforms, including Solat PKR.

11 Changes to This Privacy Policy

Solat PKR may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection practices, or the introduction of new platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we use your data, we will make reasonable efforts to notify registered players via email or a prominent notification on the platform before the changes take effect. Your continued use of Solat PKR after an updated policy has been published constitutes your acceptance of the revised terms.

We recommend revisiting this page periodically to stay informed about how your data is being handled. The current version will always be the one available at solatpkr.net/privacy-policy.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. We are committed to responding promptly and transparently.

You can reach us via live chat within the platform, or by email. Our privacy-related contact email is:

[email protected]

When contacting us about a data rights request, please include your registered email address and a clear description of what you are requesting so we can handle your enquiry as efficiently as possible.